Customer Experience Agent

Chewy's Customer Service Represetatives provide support to Customer Experiece Aget

A ew opportuity has arrived! Chewy, recogized as the best pet pharmacy i America, is lookig for a Customer Service Associate to be a part of our thrivig team. Our team cosists of cofidet ad ethusiastic members, who are committed to provide mometous, remarkable, ad reliable experieces for pet parets

Chewy is i the busiess of makig pets ad their parets happy. The compay provides products ad services that help erich the lives of furry compaios, ad by extesio, their owers. The joy of beig a part of this process ispires employees to work harder ad provides them with a sese of purpose ad fulfillmet

Factors that make this compay a great place to work:

• To succeed i a market that is heavily drive by talet, compaies must recogize the importace of offerig comprehesive ad attractive remueratio packages to their staff
• A key compoet of success is to aim for excellece i all areas of your life ad take pride i your achievemets
• Our compay values a culture of iclusiveess wherei your skills ad cotributios are valued, ad your dedicatio ad hard work are recogized.

Our healthcare ad welless services are oly as good as the team that delivers them. Hece, it is crucial that you take the lead i cultivatig a culture that drives cotiuous improvemet, quality, ad exceptioal customer service

Build mometum ad discover your true potetial with the force of empowermet!

You'll have a list of tasks to accomplish each day, whether that's completig work assigmets or household chores. These tasks ca be varied ad may require differet levels of effort ad attetio:

• Respod to Chewy's pharmacy customers through various commuicatio chaels, providig direct egagemet o a array of topics. This positio will ceter aroud hadlig iboud calls ad other forms of correspodece.
• Utilize research techiques ad critical thikig skills to idetify appropriate solutios for customer eeds. Cosistet follow-up is ecessary to provide a satisfactory resolutio.
• Exemplify above-ad-beyod customer service. Ideal cadidates will possess exceptioal customer egagemet skills ad be able to thik critically to deliver optimal solutios withi the framework of safety ad regulatory stadards.

What You'll Need

• A essetial prerequisite for this job is a customer-focused work history spaig oe to two years
• Excellet commuicatio skills
• The skill of multitaskig ad critical thikig is a asset that is highly valued by employers
• Capable of modifyig work hours ad fulfillig overtime requiremets whe eeded
• Make it your goal to perform to the best of your abilities!

We commit ourselves to equality amog our team, where diversity ad iclusivity are celebrated. If you idetify with a disability accordig to the Americas with Disabilities Act (ADA) or related laws ad require reasoable accommodatio, you may reach out to us at CAAR@chewy.com.

About Role: A Customer Service Represetative at Chewy plays a pivotal role i esurig a positive ad seamless experiece for pet owers ad customers. Charged with hadlig iquiries, cocers, ad providig assistace, these professioals leverage their commuicatio skills ad product kowledge to address customer eeds effectively. Chewy's customer service team is kow for its dedicatio to deliverig exceptioal service, ofte goig above ad beyod to resolve issues promptly ad build lastig relatioships with customers. Whether assistig with order iquiries, offerig product recommedatios, or resolvig shippig cocers, Chewy's Customer Service Represetative are committed to fosterig a customer-cetric eviromet, reflectig the compay's emphasis o pet care ad satisfactio.

Please cotact HR@chewy.com for ay questios pertaiig to your applicatio.