Associate Customer Relations Manager

Job Descriptio:

Food Lio has bee dedicated to deliverig a cost-effective, coveiet, ad fresh shoppig experiece to the commuities we serve for over 60 years ow. With 82,000 persoel across te Southeaster ad Mid-Atlatic states, we help more tha 10 millio customers each week.

PRIMARY PURPOSE:

Facilitate solid ally ad cosumer bods, cultivatig a compay culture that emphasizes the importace of fosterig productive associatios ad satisfied customers.

DUTIES AND RESPONSIBILITIES:

• Moitor ad optimize the performace of all frot ed operatios to maitai high levels of customer satisfactio while maximizig reveue ad profitability
• Employ, educate, ad cultivate persoel to meet the demads of the departmet
• Moitor the performace of all tasks ad obligatios of associates i the departmet; offer regular traiig o performace maagemet ad carry out timely formal performace appraisals for your subordiates
• Create a culture that resoates with our Brad, Strategy ad Culture by leadig by example ad ispirig team members
• Supportig the accomplishmet of budgeted fiacial targets, operatioal outcomes, ad Food Lio To-Go key performace idicators
• Prioritize customer satisfactio by remaiig ethusiastic ad accommodatig while offerig a easy ad ejoyable shoppig experiece that caters to their specific eeds
• Showcase a excellet model of customer service ad utilize your skills to offer iovative solutios that exceed the customer's expectatios
• exceed customers' expectatios
• Lower store expeses through proficiet procuremet ad proper hadlig of supplies ad equipmet
• Skilled professioals must be aware of ad utilize importat compay resources such as fiacial reports, average cost ivetory systems, schedulig tools, productivity metrics, ivetory maagemet systems (CAO), busiess iformatio systems, ad Food Lio's To-Go mobile app
• Execute duties that cosistetly uphold the appearace, quality, variatio, safety, ad saitary coditios of the departmet while guarateeig food safety
• Write Frot Ed schedules, such as Food Lio To-Go, i lie with established stadards to esure uparalleled customer service
• Preserve the fuctioality of all frot-ed registers ad equipmet, icludig the Food Lio To-Go tools, by maitaiig ad addressig ay ecessary service issues promptly so as ot to hider meetig desired goals
• It is imperative that the Frot Ed cashiers go through the weekly promotioal brochure, idetifyig essetial merchadise ad commuicatig ay uaticipated out-of-stock positios to cliets
• Regularly assess ivetory levels ad moetary assets to idetify ay potetial losses. Ivolve employees i this process ad provide them with the ecessary traiig ad support to prevet shrik
• Take charge of the store's fiaces ad protect the orgaizatio's assets through effective cotrol measures ad soud fiacial maagemet practices
• Notice ad modify ay perilous coditios that could lead to accidets ivolvig staff or cliets
• Food Lio outlies the requisite course of actio that must be take i the sapshot of ay accidets ivolvig customers ad associates, which must be followed ad reported
• Adherece to local, state ad federal regulatios is guarateed
• Esures coformace with the compay's stadard practices ad protocols at all times
• Guaratees the maiteace of security stadards
• Accomplish the Computer Based Traiig (CBT) ad Traiig guide with success
• Ackowledge achievemets ad provide supportive guidace to eable improved customer satisfactio ad icreased store sales
• Udertakes ay further resposibilities as required

QUALIFICATIONS:

• The desired cadidate should have graduated high school or have a comparable educatioal qualificatio
• Capability to steer ad cotrol a collective
• A thorough uderstadig of retail operatios ad effective merchadisig tactics is favorable
• Competet i maagig customer iteractios, orgaizig tasks, commuicatig effectively ad buildig iterpersoal coectios
• Demostrated a superior level of competece i problem-solvig, decisio-makig, coflict resolutio, ad grievace hadlig
• Competece ad ethusiasm to master umerous tasks ad techical prerequisites of the positio
• The capability to apply techical uderstadig i resolvig problems
• Meetig specific age requiremets is ecessary to carry out some of the job fuctios
• Beig able to satisfy the essetial job fuctios is istrumetal, eve if it requires makig sesible adjustmets or ot
• It is madatory for cadidates for food safety-related positios to be accredited by the Natioal Registry of Food Safety Professioals or a equivalet etity, illustratig certificatio as a Food Safety Maager. Alteratively, they are required to atted traiig arraged by the compay ad obtai accreditatio withi the first 90 days of the job. The cadidate is also resposible for maitaiig this accreditatio while employed i the accredited positio

PHYSICAL REQUIREMENTS:

• Beig adept i utilizig computer systems, smart devices, ad other commuicatio techologies is a prerequisite for executig job fuctios
• The ability to make use of compact computig equipmet for order placemets, markdow approvals, item scas for removal, ad ivetory moitorig
• This role ivolves stadig for prologed periods ad regularly takig short walks
• Skilled i hadlig a pallet jack or float to shift a maximum load of 2000 pouds
• Perform cotiual had ad arm activities
• Cotiuously lift ad stoop objects weighig up to 15 lbs., frequetly lift items that weigh 25 lbs., ad occasioally carry items weighig aroud 100 lbs
• Able to deal with diverse kids of elemets associated with cleaig ad packig materials, ad household disifectats
• Cosistetly stretchig ad grabbig items at the level of the waist, occasioally surpassig the shoulder or descedig below the waist
• Comply with the prescribed activity volume stadards for the role
• Workig i extreme temperatures maybe bearable for a miimum of 20 miutes i a row
• Have adequate visual capabilities to moitor ad cofirm ivoices, dates, ad writte documets

No employee or applicat will be discrimiated agaist i ay regard at Food Lio, as the compay's priciple of equal opportuity applies to all job-related decisios, icludig compesatio, beefits, traiig, promotios, trasfers, ad layoffs.