Customer Service Operations Manager

Job Descriptio:

The objective of Food Lio has bee to offer a easy, affordable, ad fresh method of shoppig to the areas we cater to sice 1957. As of today, our compay has become a household ame, with 82,000 associates servig over 10 millio shoppers per week i the Southeaster ad Mid-Atlatic regios, respectively.

PRIMARY PURPOSE:

Develop ad urture strog commuicatios with associates throughout the orgaizatio, keepig the store maagemet team abreast of all details pertiet to daily store operatios.

DUTIES AND RESPONSIBILITIES:

• Esure seamless ad efficiet operatios of the frot ed departmet to provide a positive experiece for all customers
• Brig i, istruct, ad urture staff members for the purpose of satisfyig the departmet's demads
• Maage the executio of all fuctios ad duties of departmet staff members; provide cotiuous traiig o performace maagemet ad perform periodic ad puctual formal evaluatios for direct reports
• As a leader withi the store, promote our Brad, Strategy ad Culture through your actios ad words to motivate others to follow suit
• Aidig i accomplishig the evisioed fiacial goals, operatig outcomes, ad Food Lio To-Go metrics
• Emphasize the importace of a welcomig atmosphere by always makig a effort to egage with customers ad provide them with flexible ad efficiet service that leaves a lastig, positive impressio
• Exemplify exceptioal ad amiable customer service by utilizig your expertise ad experiece to preset resolutios that ot oly meet but go beyod the customer's expectatios
• exceed customers' expectatios
• Maage store expeses by practicig appropriate sourcig techiques ad keepig up with equipmet ad supply maiteace
• It is crucial for employees to grasp ad utilize the busiess's essetial resources, such as fiacial statemets, a average cost ivetory system, work schedules, productivity guides, procuremet mechaisms (CAO), busiess iformatio systems, ad Food Lio's To-Go program
• Fulfill tasks that guaratee the maiteace of departmetal aesthetics, quality, assortmet, workplace security, food hygiee, ad departmetal clealiess
• Follow the prescribed formattig for Frot Ed schedules, icludig the oe for Food Lio To-Go, to guaratee top-otch customer service always
• Keep all frot-ed registers ad associated items i proper workig coditio, such as the Food Lio To-Go equipmet, ad arrage for expediet repair service to avoid causig delays i achievig expected outcomes
• Frot Ed cashiers should be proficiet i reviewig the weekly sales flyer, highlightig crucial items, ad coveyig sudde out-of-stock situatios to the customers
• Implemet measures to reduce ivetory shrikage ad esure the adequate accoutig of all fuds. Trai employees o the importace of recogizig ad prevetig losses
• Implemet effective mechaisms for moitorig store fiaces ad safeguardig compay properties to promote fiacial itegrity ad accoutability
• Keep a close eye o ad remedy ay usafe circumstaces that have the potetial to result i ijuries to associates or patros
• All accidets related to customers or associates must be documeted ad reported i compliace with the well-established protocols of Food Lio
• Compliace is maitaied with regulatios at all levels of govermet
• Complies with all orgaizatioal policies, procedures, ad guidelies
• Upholds the adherece to security measures
• Satisfactorily complete the Computer Based Traiig (CBT) ad Traiig guide
• Recogize successes ad give productive cousel where eeded to esure customer cotetmet ad boost store reveue
• Carries out all tasks assiged to them

QUALIFICATIONS:

• A perso who has attaied a high school diploma or equivalet level of educatio is favored
• Proficiecy i directig ad supervisig a team
• Havig a solid grasp o store operatios ad merchadisig techiques is a valuable trait
• Proficiet i customer service, orgaizatioal skills, commuicatio ad iterpersoal iteractios
• Displayed the ability to exercise soud discretio whe dealig with issues, makig choices, ad addressig disputes
• Aptitude ad readiess to embrace various resposibilities ad techical demads of the role
• Usig specialized kowledge to resolve complex issues
• The fulfillmet of age-related job requiremets is a crucial aspect
• The positio demads physical fitess to perform critical duties, without or without leiecy itervetios
• Prospective employees seekig jobs i food safety-related roles must possess accreditatio from the Natioal Registry of Food Safety Professioals or aother similar accreditig orgaizatio. Alteratively, they will eed to atted compay-provided traiig ad obtai qualificatio as a Certified Food Safety Maager withi the iitial three moths of employmet. Holdig oto this accreditatio throughout the teure of their positio is also madatory

PHYSICAL REQUIREMENTS:

• The capability to operate computers, smart devices, ad other commuicatio systems is essetial for performig job tasks
• The aptitude for utilizig hadheld computers to coduct sales trasactios, reduce product costs, sca items for removal, ad track ivetory
• Beig o your feet ad walkig short distaces will be a costat requiremet for this positio
• Capability to trasport hefty cargo usig a pallet jack or float with a weight capacity of 2000 pouds
• Carry out repeated gestures of the hads ad arms
• Lift ad bed objects weighig up to 15 lbs. o a regular basis, 25 lbs. frequetly, ad aroud 100 lbs. o rare occasios without causig harm to oe's self
• Proficiet i hadlig a assortmet of substaces liked with cleaig ad packagig materials, as well as household cleaers
• Regularly reachig ad graspig objects at waist height, with occasioal extesio beyod shoulder or below waist level
• Meet the assiged work volume targets for the positio
• It is imperative to edure workig i extreme temperatures for brief periods to complete tasks efficietly
• Adequate visual acuity required to verify ivoices, dates, ad other writte materials

The hirig ad employmet practices at Food Lio follow a equal opportuity policy, which prohibits discrimiatio based o race, color, religio, sex, age, disability, atioal origi, vetera status, geder expressio, geder idetity, sexual orietatio, or ay other legally protected attribute.