Customer Service Team Leader

Job Descriptio:

Food Lio has bee a trusted grocery store for over six decades, makig fresh ad affordable igrediets available to customers i the areas we serve across 10 Southeaster ad Mid-Atlatic states through our 82,000 associates.

PRIMARY PURPOSE:

We strive to exceed the expectatios of our customers by providig speedy, straightforward, pliable, ad cordial service. We aim to achieve this by strictly adherig to the Food Lio customer service stadards. Our team also works collaboratively with the Customer Service Maager ad the Assistat Customer Service Maager to eforce ad sustai the Frot Ed Stadard Practice Maual, which ultimately leads to maximizig sales through top-otch customer service.

DUTIES AND RESPONSIBILITIES:

• Egage your customers i a coversatioal maer, makig eye cotact ad wearig a smile, to foster positive iteractios ad a healthy atmosphere
• Start the coversatio by greetig every customer ad utilize their ame wherever feasible, to build a persoal rapport
• Refrai from havig persoal talks with colleagues whe you have customers waitig
• By utilizig accoutig packets, it becomes possible to esure the timely ad precise executio of store office fuctios, ad ay deviatios from the expected cash amout must be commuicated to the Assistat Customer Service Maager
• Be up-to-date with the office regulatios such as cash reports, register verificatios, deposits, Wester Uio trasactios, moey orders, ad Coistar paymets
• The appearace of the work statio ad store frot should be tidy ad presetable
• Maitais a up-to-date uderstadig of all fuctios related to sales associates' registers ad frot-ed accoutig procedures
• If the register malfuctios, iform the Customer Service Maager, or if the MOD is ot available, esure quick ad effective service calls
• The successful operatio of the MVP savigs ceter KIOSK higes o its regular maiteace ad availability of paper
• Performs the resposibilities of a sales associate at the discretio of the surge pla guidelies
• Carries out the role of the customer lead o a as-eeded basis to esure that the quality of service is upheld
• Stay attetive ad summo assistace as per the defied service stadards to cater to the eeds of the customers effectively
• Beig kid ad accommodatig towards fellow associates is a valuable trait that ca create a positive work eviromet
• For all employees o shift, wearig the Food Lio uiform is a must, as well as the idividual idetificatio badge, maitaiig a well-groomed ad saitary look, ad followig the compay dress guidelies
• Make sure to follow all the guidelies, policies, ad stadard practices put i place by the compay
• Watch out for ad address ay dagerous situatios that have the potetial to cause ijury to associates or customers
• Advise the QA departmet regardig ay cleaig or maiteace cocers that may arise while workig i the frot-ed sectio
• The successful coclusio of istructioal courses ad computer based traiig (CBT) is a must
• Carry out ay other tasks desigated to you

QUALIFICATIONS:

• A high school graduate or a idividual with a equivalet level of educatio is favored i this positio
• Good commuicatio ad customer service skills are crucial i esurig successful iteractios with cliets
• A willigess ad aptitude to comprehed diverse job duties ad techical requisites
• The ability to perform all the techical aspects of maagig a cashier ad service ceter is a essetial requiremet for ayoe who aspires to take up this job
• It's essetial to satisfy the miimum age requiremets for performig certai tasks withi a job
• The physical demads of the job must be met by the cadidate, with or without reasoable alteratios

PHYSICAL REQUIREMENTS:

• Usig computers ad other commuicatio tools effectively is ecessary to accomplish job resposibilities
• Make repeated motios with the hads ad arms
• Cotiuously lift items weighig less tha or equal to 15 lbs. through bedig, frequetly deal with objects of 25 lbs., ad o occasio hadle thigs up to 50 lbs
• I certai situatios, it may be ecessary to lift or drag up to 75 pouds
• Remai stadig throughout, ad take brief strolls ofte
• Possess the skill of hadlig ad maagig differet substaces that come with packagig materials, fresh produce, houseplats, ad cleasig agets
• Utilizatio of hads is a regular part of this job as the hadlig of currecy ad use of various equipmet like cash registers, computers, calculators, ad lottery machies are a commo occurrece
• Repeatedly extedig ad clutchig items at the waist level, sometimes exceedig the shoulder or fallig short of the waist
• Meet the specified targets for job-related metrics such as productivity or output
• Be capable of bearig extreme hot or cold temperatures for a duratio that does ot exceed 20 miutes
• The ability to visually ispect ID cards, checks, ivoices, ad other writte materials is required
• Relocatio of Bottles: Move ay bottles or cotaiers that are empty from the frot of the store to the rear area

Employees ad job seekers at Food Lio are provided equal employmet opportuities regardless of their geder, race, religio, age, atioal origi, sexual orietatio, vetera status, disability, geder idetity or expressio as protected by applicable laws.